Privacy Policy

This Privacy Policy explains how IT Digi Connects ("we", "us", "our") handles information when you visit our website, submit the contact form or speak to us on our support line. By using this website you agree to the practices described below.

1. Information we collect

• Information you give us: name, email address, device or router model and the description of the issue you submit.
• Automatically collected data: IP address, browser type, device type, referring page, pages visited and time spent, collected through standard web logs and analytics.
• Cookies: small files used to keep the site working correctly and to understand aggregate traffic patterns.

2. What we never collect

We do not ask for and do not want your WiFi password, router admin password, banking details, card numbers, one-time passwords or remote access to your device through any form on this website. Never share those details with anyone claiming to represent us.

3. How we use your information

• To respond to your enquiry and provide the guidance you requested.
• To improve our guides, page structure and site performance.
• To detect misuse, spam and security incidents.
• To comply with applicable legal obligations.

4. Sharing of information

We do not sell or rent personal information. We may share limited data with service providers who host the website, deliver email or provide analytics, and only to the extent needed to perform those services. We may disclose information if required by law.

5. Cookies and analytics

You can block or delete cookies through your browser settings. Some parts of the website may not function as intended if cookies are disabled. Analytics data is used in aggregated form and is not used to identify individuals.

6. Data retention

Enquiry records are kept only for as long as needed to answer your question and to keep a reasonable support history, after which they are deleted or anonymised.

7. Your rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may ask us to stop contacting you. Write to support@itdigiconnect.online and we will respond within a reasonable time.

8. Third-party links

Our guides may link to manufacturer or ISP websites. We are not responsible for the content or privacy practices of those sites; please review their policies separately.

9. Children's privacy

This website is not directed at children under 13 and we do not knowingly collect their personal information.

10. Changes to this policy

We may update this policy from time to time. The revised version will be posted on this page with a new "last updated" date.

11. Contact

Questions about this policy? Email support@itdigiconnect.online or use the contact form on itdigiconnect.online.