Refund & Cancellation Policy

All guides published on IT Digi Connects are free to read. This policy applies only where a paid support session or service plan has been purchased directly from us.

1. Free content

No payment is required to read our setup, WPS, troubleshooting or FAQ pages, so no refund applies to them.

2. Refund eligibility for paid support

• The issue you paid for was not resolved and no workaround was provided.
• The service was not delivered within the agreed time window.
• You were charged more than once for the same session.
• The purchase was made in error and no session has started yet.

3. Situations where a refund is not available

• The problem is caused by faulty hardware, a damaged unit or an ISP outage.
• You did not provide the access or information needed to complete the session.
• The issue was resolved and the service was delivered as described.
• The request is made after the window described in section 4.

4. Request window

Refund requests must be raised within 7 days of the transaction date. Requests received after this window may be considered at our discretion but are not guaranteed.

5. How to request a refund

Email support@itdigiconnect.online with your name, the transaction reference or date, the amount charged and a short description of the problem. You may also submit the contact form on itdigiconnect.online. We acknowledge every request within 2 business days.

6. Processing time

Approved refunds are issued to the original payment method within 5-10 business days. The time taken for the amount to appear in your account depends on your bank or card issuer.

7. Cancellations

A scheduled session can be cancelled free of charge before it begins. Once a session has started, charges apply for the time already spent.

8. Changes to this policy

We may revise these terms at any time. The version published on this page at the time of your purchase applies to that transaction.